F.A.Q.

Stay tuned because we are currently working to become credentialed with major medical insurance plans in order to reduce our concierge fees. We are currently in network with Medicare.

Until recently, we were a private pay practice that billed patients directly, rather than insurance.  As we begin to accept insurance, we will continue to offer services that are not covered under most health insurance plans, including house calls, restorative medicine, our own exclusive weight loss reduction program designed by Dr. Long, bioidentical hormones and medical acupuncture modalities.  We will remain a concierge practice, and will offer in-person house calls in addition to online virtual care.

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We will submit claims to your insurance, and no longer be providing superbills. 

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What if my insurance is PPO?

We will submit claims to your insurance, whether or not we are in network with them.

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What if my insurance is an HMO?

Patients with HMO plans may need to pay cash if your insurance does not offer you any out-of-network medical care. 

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Is there a downside to using insurance?

We will also work with patients who prefer not to use their insurance, for privacy reasons or otherwise.  In the spirit of transparency, submitting a claim requires us to give you a diagnosis, which will become part of your medical record. Additionally, your insurance may ask for your medical records. As many of our clients desire the highest levels of privacy, this may be undesirable.

What about Medicare?

We are accepting Medicare patients.  We will bill Medicare for all Covered Services provided to you.  Medicare does not pay for Concierge Fees.  Included in our Concierge Fee are aspects of good medicine that are not "Covered Services" by any health insurance, including Medicare.  Please note that most health insurance including Medicare exclude hormonal, nutrition and herbal supplements as a Covered Service, and these therapies are at the core of our approach to reversing chronic disease. 

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But I only want services covered by insurance, and in an office.

"Items and Services not Covered" by insurance is your responsibility. We will always take the time to discuss your options with you, including those options that are not covered by insurance.  Keeping all options on the table is simply good medicine.

Medicine is changing.  As medicine moves towards more alternative and holistic based therapies, we can shift gears to reverse chronic disease, increase longevity and restore health.  We can no longer choose to ignore excellent strategies nor limit our care to what medical insurance plans will cover.  Our practice offers concierge house call based care which includes restorative medicine, hormone care, a unique weight reduction program, and medical acupuncture.  Patients looking for a more traditional approach would be best served in a traditional practice.

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As a house call micropractice, we do not staff an office.  While this may change in the future, the preferences, complexity and disability of many of our patients creates the dire need for a house call based concierge practice, where we attend to patients exclusively at their homes.

Yes! We divide our Concierge Fee into 12 monthly payments.  We also offer various plans for different needs and budgets, including an hourly rate for medical services, designed for out-of-town guests or second opinions.  We prefer cash, or check and also accept FSA or HSA credit cards.